Why has Skoki chosen to use wool?
Skoki uses 100% soft Merino wool to deliver warmth and comfort. Not only is wool soft and warm, but it is also incredibly durable. Our intention is for Skoki balaclavas to be worn and re-worn and passed on from child to child! Wool is also great at regulating body temperature, so your little ones will stay comfortable while enjoying the outdoors!
Will my Skoki balaclava shrink?
Due to the delicate nature of this product it may experience minimal shrinkage. Please read and follow the care instructions on the label to maintain the appearance and fit of the garment to ensure wear after wear!
Are Skoki balaclavas sustainable?
Wool is renewable, sustainable as well as biodegradable. The benefit of using fine crafted 100% Merino wool in our caps is the highly durable nature of our fabric which extends its life season after season. Our caps can be passed on from child to child to enjoy!
How should I care for my pompom?
When you receive your Skoki balaclava with either natural fur or wool pompom, shake the pompom to bring out the full volume.
We recommend not washing the pompom. However, should the fur pompom get wet, shake off any excess water and allow to dry naturally. At the end of the season it is recommended to keep the pompom stored in a safe place to avoid crushing.
If I buy a Classic balaclava without a pompom, can I add a pompom later?
Unfortunately our Classic Skoki balaclavas do not come with a snap and therefore would not be able to support a pompom.
How long will it take to receive my Skoki purchase?
Once your order has been placed, please allow 1 - 3 business days for your order to be processed. Most orders will be shipped within 2 business days. During sales, or times of high volume, please allow 3 - 7 business days for processing, however we always strive to get our products on to your little ones as quickly as possible.
How much is shipping?
Enjoy free standard shipping on all orders of $150 or more (excluding taxes). Orders under $150 are subject to a flat rate shipping fee of $9.95.
I need my purchase quickly, do you offer express shipping?
Express shipping is available and is subject to a fee of $35. Orders placed by 2 p.m. EST will be delivered within 1-2 business days, not including statutory holidays.
If you are shipping within the GTA, please contact us and we can try to accomocate same day delivery.
Can I return my Skoki Balaclava?
We accept returns and exchanges on products within 15 days of delivery date. Product must be unworn and unwashed with the original tags attached.
How can I return or exchange my purchase?
Please email us directly at firstname.lastname@example.org and put RETURN or EXCHANGE in the subject line together with your order number. Someone from our team will advise you on next steps.
Do I have to pay to ship the product back?
Skoki does not provide shipping labels for any returns or exchanges. You will be responsible for shipping the item back to Skoki at your own expense. Should you choose to re-order, you will be subject to our standard shipping rates.